Return & Refund Policy

1. OVERVIEW

HVAC Services Pro strives for your complete satisfaction with our HVAC products and services. This Return & Refund Policy outlines when you may return items and how refunds are processed.

 

2. SERVICE SATISFACTION GUARANTEE

   – Workmanship: If you are unsatisfied with the workmanship of our installation or repair, contact us within 7 days of service completion. We will make every effort to address and correct the issue.

   – Equipment & Parts: Manufacturer warranties may apply to parts or equipment purchased through us. We can assist in filing warranty claims, subject to the manufacturer’s terms.

 

3. RETURNS FOR EQUIPMENT OR PARTS

   – Eligibility: You may return unused equipment or parts in original packaging within 7 days of purchase.

   – Proof of Purchase: A valid receipt or proof of purchase is required.

   – Condition: The item must be in its original condition, with no signs of use or installation.

   – Restocking Fee: We may charge a restocking fee for certain items. Any applicable fee will be disclosed before you complete the return.

 

4. REFUNDS

   – Processing Time: Once we receive and inspect your return, we’ll notify you and process the refund within 7 business days if approved.

   – Partial Refunds: If items are damaged or missing parts not due to our error, a partial refund may be issued.

 

5. NON-REFUNDABLE ITEMS/SERVICES

   – Labor/Service Charges: Labor fees are non-refundable once services have been rendered.

   – Customized or Special-Order Items: These items are generally not eligible for a return unless defective.

 

6. EXCHANGES AND REPLACEMENTS

For defective or damaged items, contact us immediately. We will arrange a replacement or exchange as inventory and manufacturer policies permit.

 

7. HOW TO INITIATE A RETURN OR REFUND
8. Contact Us: Email office@hvacservicespro.com or call (866) 973-7049 to request a return authorization.
9. Pack Your Return: Securely pack the item in original packaging, including all manuals and accessories.
10. Shipping or Pickup: Depending on the item and location, we may provide a return shipping label or schedule a pickup. Shipping costs may be deducted from refunds unless the return is due to our error or a defective product.

 

8. CHANGES TO THIS POLICY

We reserve the right to modify this Return & Refund Policy at any time. The updated policy will be posted on hvacservicespro.com with a revised Effective Date.

 

9. CONTACT US

For questions about our Return & Refund Policy, please contact:

   – Email: office@hvacservicespro.com

   – Phone: (866) 973-7049

   – Address: 4021 NE Fifth Terr, Oakland Park, FL 33334, United States